We are more than confident that you will love your order
for every penny you paid for it. In case you have any issue, don’t worry as we
have got you covered with our 101-day
No-Questions-Asked refund policy. If you are not satisfied with
your purchase, drop us an e-mail at luxuryshavelounge@gmail.com and our support team will guide you through the rest of the procedure.
a.
Returned product(s) must be unused, undamaged and should be
returned with COMPLETE packing.
b.
The customer will pay the return shipping cost.
c.
Once the return package is received at our warehouse in
Pakistan, your Credit Card or PayPal account will be credited with the Invoice
amount minus shipping charges incurred.
d.
The return policy is only available on hard products. Digital
gift cards are not refundable.
e.
The return policy is NOT applicable to
customized products (products with name engraving also fall under customized
products)
f. If the returned product does not comply with the clause(a) of the Refund Policy, the product will be shipped back to the customer.
In case you ordered a wrong product or ordered product/s
unintentionally, please let us know via e-mail at luxuryshavelounge@gmail.com immediately so
that we can make it right before the product/s are shipped. In such a case, a
refund will be issued equal to the item/s invoiced amount minus 6.5%
bank processing fee. The refund will appear in your Credit Card/PayPal
within 2 – 5 business days.
We value
transparency so if you have any specific question regarding our return policy;
we encourage you to contact us at luxuryshavelounge@gmail.com before making a purchase.