ORDER PROCESSING TIME
Your order will be processed, packed, and shipped within 1 working days of order placement. In case of an out-of-stock item, the processing time can vary. Out-of-stock items are marked as “available on backorder” on the product page which indicates that the item is currently not in stock and but the order can still be placed. Usually, out-of-stock inventory is replenished within 3 – 5 working days.
1. Express Shipment: Express shipments are catered via DHL to provide our international customers with the quickest possible delivery time. We have shipped to over 100 countries and have a passionate customer base in most countries.
Delivery time is substantially dependent on your location, but on average delivery will take around 3 – 5 working days for US, Canada, Australia, and most parts of Europe. Please provide a complete address to avoid any additional delays in delivery. All shipments require an indirect signature.
International shipping charges vary based on your location. For most locations, it will be less than $15. You will see a detailed bifurcation of charges on your checkout page. If you have any specific question about delivery time and cost, send us an email at email@example.com and our team will help you out.
TRACKING: After the shipment is booked and picked up by the courier, you will receive a confirmation e-mail with your tracking number. You will also receive continues e-mail updates about the transit status of your package until it reaches your doorsteps (e-mail tracking notifications are only available for Express shipment mode).
2. FREE Economy Shipment: Economy shipments are shipped via standard registered mail. Standard registered mails are handled by the national post offices of origin & destination countries. The estimated transit time is 2 – 3 for most countries. For some countries in South America & Africa, delivery can sometimes take up to 6 weeks due to slow processing & distribution by your home post offices. Shipments can face additional delays due to custom holds at destination countries.
TRACKING: Once the shipment is booked, you will receive an e-mail notification with your tracking number along with a tracking link where you can keep an eye on your parcel. Compared to DHL Express shipping, tracking information for Economy shipping is not updated very frequently on the courier website.
If you have any concerns about your shipment/tracking number, you can reach out to us at firstname.lastname@example.org and our team will help you out.
In some countries, import parcels are subjected to small customs duties or taxes. Packages are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders and all such duties/taxes have to be paid by the customers directly to their country’s tax department at the time of delivery. As every country has its own import tax laws and they are updated quite frequently that’s why it is not possible to predict the exact amount in advance. Therefore, it is important for you to check your country’s import tax laws before placing your order especially if you haven’t bought anything from overseas before.