ORDER PROCESSING TIME
Your order will be processed, packed, and shipped within 1
working days of order placement. In case of an out-of-stock item, the
processing time can vary. Out-of-stock items are marked as “available on
backorder” on the product page which indicates that the item is currently not
in stock and but the order can still be placed. Usually, out-of-stock inventory
is replenished within 3 – 5 working days.
WORLDWIDE SHIPMENT
1. Express Shipment: Express
shipments are catered via DHL to provide our international customers with the
quickest possible delivery time. We have shipped to over 100 countries and have
a passionate customer base in most countries.
Delivery time is substantially dependent on your location,
but on average delivery will take around 3 – 5 working days for US, Canada,
Australia, and most parts of Europe. Please provide a complete address to avoid
any additional delays in delivery. All shipments require an indirect signature.
International shipping charges vary based on your
location. For most locations, it will be less than $15. You will see a detailed
bifurcation of charges on your checkout page. If you have any specific question
about delivery time and cost, send us an email at luxuryshavelounge@gmail.com and our team will help you out.
TRACKING: After the
shipment is booked and picked up by the courier, you will receive a
confirmation e-mail with your tracking number. You will also receive continues
e-mail updates about the transit status of your package until it reaches your
doorsteps (e-mail tracking notifications are only available for Express
shipment mode).
2. FREE Economy Shipment: Economy
shipments are shipped via standard registered mail. Standard registered mails
are handled by the national post offices of origin & destination countries.
The estimated transit time is 2 – 3 for most countries. For some countries in
South America & Africa, delivery can sometimes take up to 6 weeks due to
slow processing & distribution by your home post offices. Shipments can
face additional delays due to custom holds at destination countries.
TRACKING: Once the shipment
is booked, you will receive an e-mail notification with your tracking number
along with a tracking link where you can keep an eye on your parcel. Compared
to DHL Express shipping, tracking information for Economy shipping is not
updated very frequently on the courier website.
If you have any concerns about your shipment/tracking
number, you can reach out to us at luxuryshavelounge@gmail.com and our team
will help you out.
IMPORT/CUSTOMS DUTIES
In some countries,
import parcels are subjected to small customs duties or taxes. Packages are
shipped according to Incoterm Delivered Duty Unpaid (DDU), which means we do
not collect VAT, duties and/or taxes on orders and all such
duties/taxes have to be paid by the customers directly to their
country’s tax department at the time of delivery. As every country has its own
import tax laws and they are updated quite frequently that’s why it is not
possible to predict the exact amount in advance. Therefore, it is important for
you to check your country’s import tax laws before placing your order
especially if you haven’t bought anything from overseas before.